Returns & Refund Policy

At Snugli Baby, we stand behind the quality of our products. That's why we offer a 30-day money-back guarantee, subject to the conditions outlined below.

Returns

You have 30 days from the date of delivery to request a return.

To qualify for a return under our 30-day money-back guarantee, the product must be unused, unopened, and in its original condition, including its original packaging.

To be eligible for a return:

• The product must be unused and unopened.

• The product must be in its original packaging.

• The product must be in resellable condition.

• Proof of purchase must be provided.

For hygiene reasons, opened or used products are not eligible for returns under our voluntary 30-day guarantee, except where required by applicable consumer protection laws.

Return shipping costs are the responsibility of the customer for voluntary returns, unless otherwise required by law.

To start a return, please contact support@snuglibaby.com with your order number.

If your return is approved, we will provide the correct return address and instructions. Items sent back without prior authorisation may not be accepted.

These conditions do not affect your statutory consumer rights.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method, typically within 5–10 business days, subject to any shorter deadlines required by applicable law.

Please note that banks and credit card providers may take additional time to process your refund.

Original shipping fees are generally non-refundable for voluntary returns. Where applicable law requires delivery charges to be refunded, we will refund those charges accordingly.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your Snugli Baby product arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

Please include:

• Your order number

• Clear photos showing the issue

• A brief description of the problem

Once the issue has been assessed, we will arrange an appropriate replacement, refund, or other remedy at no additional cost where required.

The 48-hour notification request does not limit your statutory rights if you discover a fault later.

Exchanges

We do not offer exchanges for opened or used products under our voluntary returns policy.

If your item arrives damaged, defective, or incorrect, we will arrange an appropriate replacement or other remedy in accordance with your consumer rights.

Incorrect Shipping Address

Please ensure that your shipping address is entered correctly at checkout.

Snugli Baby cannot guarantee that an address can be changed once an order has been processed or dispatched.

If you notice an error, contact support@snuglibaby.com as soon as possible so we can try to assist before dispatch.

Your statutory rights remain unaffected.

UK & European Union 14-Day Cooling-Off Period

If you are a consumer in the United Kingdom or European Union purchasing online, you generally have the right to cancel an eligible order within 14 days of delivery, without providing a reason.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

Refunds, including standard delivery charges where required, will be processed in accordance with applicable consumer protection laws.

You may inspect products as reasonably necessary to establish their nature and characteristics. Deductions for excessive handling, and any legally applicable hygiene exceptions, will be applied only where permitted by law.

This statutory right is separate from our voluntary 30-day money-back guarantee.

Contact Us

For questions about returns, refunds, or damaged orders, please contact our customer support team:

Email: support@snuglibaby.com

We're always happy to help!